Privacy Policy

Our Commitment to Your Privacy

Thai Love Foundation respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and your rights regarding your data.

Information We Collect

We collect information to provide you with the best experience on our site and to help us improve our services. This includes:

• Account Information: When you create an account, we collect your name, email, phone number, address, and optional details like date of birth and timezone.
• Contact Form Submissions: Messages you submit through our contact form, including your name, email, and message content.
• Transaction Information: When you make a purchase, payment details are handled by Stripe or PayPal (we do not store full credit card numbers).
• Usage Data: Browser type, device type, pages visited, and time spent on our site to help us understand user behavior and improve our platform.

How We Use Your Information

We use the information we collect to: (1) Create and maintain your account; (2) Process and fulfill orders; (3) Send transactional emails like receipts and confirmations; (4) Respond to your inquiries and support requests; (5) Improve our website and services; (6) Communicate about updates to our site or policies; (7) Comply with legal obligations and prevent fraud.

How We Store Your Data

Account information is stored in our secure database. Contact form submissions are forwarded to Thai Love Foundation email. Media files you upload are stored in Amazon S3 with appropriate access controls. Payment information is processed by Stripe or PayPal and not retained by us. We do not sell, rent, or share your personal information with third parties for marketing purposes.

Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Cookies & Tracking

We use session cookies to keep you signed in while browsing. If Google Analytics is enabled, it may place analytics cookies to help us understand how you use our site. You can refuse cookies in your browser settings; however, this may affect your ability to use certain site features. Third-party services like Stripe and PayPal may also set their own cookies.

Third-Party Services

Our site uses third-party services for payments (Stripe, PayPal), analytics (Google Analytics), email delivery, and hosting. These services have their own privacy policies. We encourage you to review their policies before providing information.

Your Rights

You have the right to access, correct, or request deletion of your personal information. To exercise these rights, sign into your account and use the profile settings, or contact us via our Contact page. We will respond to requests within 30 days.